Changes and Cancellations
Cancellation Policy
Review cancellation, change, no-show, and wait-time guidance for airport transportation, corporate travel, private aviation transfers, hourly chauffeur service, and Sprinter reservations.
This information is provided for customer planning. Final reservation details may be confirmed during booking or in writing.
Cancellation Guidance
Request Changes as Early as Possible
Trip changes and cancellations should be requested as soon as travel plans change. Final cancellation rules may depend on vehicle type, route, timing, booking platform, trip type, and written reservation confirmation.
Details That Matter
- Reservation date and pickup time
- Vehicle type and passenger count
- Airport, FBO, hourly, or long-distance service
- Whether chauffeur dispatch has begun
- Confirmed booking terms
No-Show and Wait Time
Airport, FBO, and Point-to-Point Timing
No-show and wait-time expectations may vary for airport arrivals, FBO pickups, point-to-point reservations, hourly service, roadshows, and group transportation. Provide flight details and communication updates to help avoid timing issues.
Avoid Problems By Sharing
- Flight number and airline
- Terminal or FBO name
- Passenger phone number
- Baggage or customs timing concerns
- Assistant or coordinator contact
Hourly and Group Service
Larger Vehicles and Reserved Time
Hourly chauffeur service, Mercedes Sprinter reservations, long-distance service, and special event transportation may require different cancellation timing because vehicle and chauffeur time is reserved for the itinerary.
Common Reserved Services
- Roadshow transportation
- Corporate event transportation
- Private aviation group transfers
- Sprinter reservations
- Long-distance routes to Napa, Monterey, or Sacramento
Policy FAQ
Common Questions
How should I cancel or change a reservation?
Call +1 (408) 461-8899, text or WhatsApp +1 (408) 394-3575, or use the booking platform when available.
Are cancellation rules always the same?
No. Cancellation rules can vary based on vehicle, route, trip type, timing, and confirmed reservation terms.
Can flight delays be handled?
When flight information is provided, airport pickup timing may be coordinated around flight status, but customers should still communicate major changes.
Need Help with a Reservation or Policy Question?
Contact San Jose Airport Limo for booking support, trip updates, airport pickup planning, corporate travel coordination, or private aviation transportation questions.